Refund policy

We want every Forest Forged product to arrive as promised and do its job.

Returns

You may request a return within 30 days of delivery. To qualify for a standard return, the item must be unused, uninstalled, unmodified, and in its original condition. Proof of purchase may be requested.

Contact us at dustin@forestforgedllc.com before sending anything back. We will provide return instructions. Returns sent without prior authorization may not be accepted.

The customer is responsible for return shipping unless the item arrived damaged, incorrect, or defective. Original shipping charges are not refundable unless the return is due to a Forest Forged error.

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.

Damaged, incorrect, or missing items

Please inspect your order when it arrives. If anything is damaged, incorrect, or missing, contact us promptly with your order number and photos when possible so we can make it right.

Used or installed products

A product that fails during normal use is handled under our Warranty, not as a standard return. Installed, used, modified, abused, or application-mismatched items are not eligible for ordinary returns unless required by law.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will cancel and refund it if fulfillment has not started. Once an order has shipped, it must follow the return process above.

Questions

Email dustin@forestforgedllc.com before returning an item. We would rather solve the right problem than have a mystery package arrive at the forge.